Privacy policy.

VVH Creative ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, www.vvhcreative.com ("Site"), in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable laws of the Province of Ontario and Canada.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information (e.g., name, email address, phone number, business name)

  • Usage Data (e.g., IP address, browser type, pages visited, time spent on site)

  • Inquiry & Booking Information (e.g., submitted forms, calendar scheduling details)

  • Marketing Data (e.g., email preferences, ad interactions, social media referrals)

We only collect personal information that is necessary for the purposes identified in this policy.

2. How We Use Your Information

We use your personal information to:

  • Respond to your inquiries or service requests

  • Provide and manage our services

  • Improve user experience and website functionality

  • Send marketing communications (with your consent)

  • Analyze ad performance and user engagement

  • Maintain records for administrative and legal purposes

3. Consent

By using our website, submitting forms, or interacting with us, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

  • Service providers and contractors who support our operations (e.g., CRM tools, email marketing platforms)

  • Legal authorities when required to comply with a legal obligation

  • Third parties, only with your explicit consent

All third parties are required to maintain the confidentiality of your information.

5. Data Storage and Security

Your data may be stored on secure servers located in Canada or the United States. We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These steps include:

  • Secure data encryption

  • Firewall protection

  • Access controls and limited internal access

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at hello@vvhcreative.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, track website performance, and support ad targeting. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions or concerns about our privacy practices, please contact:

VVH Creative
Niagara, Ontario, Canada
📧 hello@vvhcreative.com
🌐 www.vvhcreative.com